Everything you need to know about browsing products, placing orders, payments, delivery, and enjoying a smooth shopping experience with Exclusive Khushaal.
At Exclusive Khushaal, we aim to make your online shopping experience simple, convenient, and reliable. This Shopping Policy explains the general terms and procedures related to browsing products, placing orders, payments, delivery, and order management.
We make reasonable efforts to ensure that product descriptions, images, sizes, colors, prices, and other information displayed on our website are accurate and up to date.
However, slight variations in product color or appearance may occur due to differences in screen settings, lighting, or the actual product.
All products are subject to availability. Adding a product to your cart does not necessarily guarantee that the product will remain available until the order is successfully confirmed.
If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative product or an appropriate resolution.
To place an order, you should provide accurate and complete information, including your name, phone number, delivery address, and other information required to process the order.
You are responsible for ensuring that the information provided during checkout is correct.
After placing an order, you may receive an order confirmation through the contact information provided during checkout.
An order may be subject to verification before it is processed and dispatched. We reserve the right to contact you to confirm order details when necessary.
Product prices displayed on the website are subject to change without prior notice. We make reasonable efforts to maintain accurate pricing information.
If an obvious pricing or technical error occurs, Exclusive Khushaal reserves the right to review and correct the order before processing it.
Customers are required to complete payment using the payment methods available at checkout or, where applicable, select Cash on Delivery.
Payment processing may be handled by third-party payment service providers. Payment information is subject to the applicable terms and policies of the relevant payment provider.
Where Cash on Delivery is available, customers may pay for their order when it is delivered. Customers should ensure that they are available to receive the order and complete the applicable payment.
Orders are delivered to the address provided during checkout. Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.
Delivery times may vary depending on the delivery location, product availability, courier service, weather, holidays, and other circumstances beyond our control.
If you need to cancel an order, please contact Exclusive Khushaal as soon as possible. Cancellation requests may be accepted only if the order has not already been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the applicable Return Policy may apply.
To protect our customers and business from fraudulent or incorrect orders, Exclusive Khushaal may verify order details before processing or dispatching an order.
Orders with incomplete, inaccurate, or suspicious information may be delayed, cancelled, or declined after appropriate review.
Customers are encouraged to check the package and product condition upon delivery where possible. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and refer to our Return Policy.
Returns and refunds are handled according to our separate Return Policy and Refund Policy. Customers should review those policies for detailed information regarding eligibility, return conditions, exchanges, and refunds.
Customers are responsible for providing accurate information, selecting the correct products, sizes, and quantities, and ensuring that delivery details are correct before confirming an order.
If you have any questions regarding our Shopping Policy, your order, payment, or delivery, please contact us:
Phone: +8801714130346
Address:
Shop No:A9,16,
85, Outer Circular Road.
Ayesha Shopping Complex, Malibagh
Dhaka, Bangladesh
Last updated: September 2026