We want you to have a positive shopping experience. This policy explains when and how refunds are processed for eligible orders and returned products.
At Exclusive Khushaal, we are committed to providing our customers with a reliable shopping experience. If a return is approved and a refund is applicable, the refund will be processed according to the terms outlined in this policy.
A refund may be issued when an eligible return has been approved by Exclusive Khushaal. Refund eligibility depends on the reason for the return, the condition of the product, and compliance with our Return Policy.
If you receive a damaged or defective product, please contact Exclusive Khushaal immediately after receiving your order. We may request photographs or other information to verify the issue.
If the issue is verified and the return is approved, an applicable refund may be provided according to the circumstances of the order.
If we send you a product different from the one you ordered, please contact us as soon as possible with your order details. After verification, an eligible refund may be processed if a replacement or exchange is not applicable.
Once a refund request has been reviewed and approved, we will initiate the refund process. The actual time required for the refund to appear in your account may vary depending on the payment method and the relevant payment service provider.
Where possible, approved refunds will be processed using the original payment method used for the order. The availability and processing time of the refund may depend on the payment service provider.
For eligible Cash on Delivery orders, refund arrangements may require additional information from the customer. Our support team will provide the necessary instructions after the refund has been approved.
Delivery charges may not be refundable in all circumstances. If the refund is related to an incorrect, damaged, or defective product supplied by Exclusive Khushaal, the applicable delivery charges may be considered as part of the resolution.
In certain circumstances, only part of an order may qualify for a refund. In such cases, the refund will be calculated based on the eligible product or portion of the order.
A refund may not be issued when the returned product does not meet the applicable return conditions, including cases where the product has been used, worn, washed, altered, damaged by the customer, or returned without required tags or packaging.
Refund requests that do not meet the requirements of our Return Policy may be declined.
All refund requests are subject to review and approval by Exclusive Khushaal. Approval of a return does not necessarily mean that a refund will be issued in every case, as the applicable resolution may depend on the circumstances of the order.
If you have any questions about our Refund Policy or would like to inquire about an approved refund, please contact us:
Phone: +8801714130346
Address:
Shop No:A9,16,
85, Outer Circular Road.
Ayesha Shopping Complex, Malibagh
Dhaka, Bangladesh
Last updated: September 2026