This policy explains the payment methods, payment processing, order verification, and payment-related terms for purchases made through Exclusive Khushaal.
At Exclusive Khushaal, we aim to provide our customers with convenient and secure payment options. This Payment Policy explains how payments are handled when placing an order through our website.
Customers can complete their purchases using the payment methods made available during checkout. Depending on the availability of the service, payment options may include online payment and Cash on Delivery.
Available payment methods may vary depending on the order, delivery location, and payment service availability.
When you choose an online payment method, you may be redirected to a secure payment service or payment gateway to complete the transaction.
Customers should follow the instructions provided by the payment service to complete their payment successfully.
An order will be considered successfully paid only after the payment has been confirmed by the relevant payment service provider.
A payment attempt does not necessarily mean that an order has been successfully completed. Customers should wait for confirmation before considering the order confirmed.
Where Cash on Delivery is available, customers can pay the applicable order amount to the delivery representative when the order is delivered.
Customers should ensure that they are available to receive the order and have the required amount ready for payment.
Exclusive Khushaal may verify payment and order information before processing or dispatching an order. Additional verification may be required in certain circumstances to protect customers and prevent unauthorized or fraudulent transactions.
If an online payment fails or is not successfully confirmed, the order may remain unpaid or may not be processed.
Customers may contact us if the payment amount has been deducted but the order has not been confirmed so that we can review the transaction status.
If you believe that you have been charged more than once for the same order, please contact us with your order information and relevant payment details. We will review the transaction and take appropriate action where necessary.
Online payment transactions may be processed through third-party payment service providers. Exclusive Khushaal does not request customers to share sensitive payment credentials, such as passwords, PINs, or one-time verification codes, with our staff.
Customers should always complete payments through the authorized payment method provided during checkout.
The total amount payable for an order will be displayed during checkout before the order is confirmed. This may include the applicable product price, delivery charge, discounts, or other applicable charges.
Customers should review the final order amount carefully before completing payment.
Promotional discounts, coupons, or special offers may be subject to specific terms and conditions. An offer may have restrictions regarding eligible products, minimum order value, validity period, or payment method.
Approved refunds or payment reversals will be handled according to our separate Refund Policy and the applicable payment service provider's processing procedures.
The time required for a refunded amount to become available may vary depending on the payment method and financial institution.
If you wish to cancel an order, please contact Exclusive Khushaal as soon as possible. Cancellation is subject to the status of the order and our applicable Shopping Policy.
If payment has already been completed, any applicable refund will be handled according to our Refund Policy.
Some payments may be processed through third-party payment service providers. Such providers may have their own terms, conditions, privacy policies, and processing procedures.
Exclusive Khushaal is not responsible for delays caused by payment providers, banks, card networks, or other financial institutions outside our reasonable control.
If you have any questions regarding payments, payment confirmation, or a payment-related issue, please contact us:
Phone: +8801714130346
Address:
Shop No:A9,16,
85, Outer Circular Road.
Ayesha Shopping Complex, Malibagh
Dhaka, Bangladesh
Last updated: September 2026